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Part of the team that makes the magic happen!
Gavin Stone

Hi! I'm Gavin πŸ‘‹

Product manager, endpoint management expert, and automation enthusiast!

I’m a Director of Product Management at NinjaOne, where I lead the product managers in our Endpoint Management/RMM teams. In my previous life, I was CTO for an MSP in the UK for 15 years. I wanted to build the Endpoint Management tool of my dreams, so I joined NinjaOne to do just that.

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Writings and Resources

MSP Evolution My Journey, Your Guide – Part 4 (Why Good People Burn Out And How High-Retention MSPs Are Built)

MSP Evolution My Journey, Your Guide – Part 4 (Why Good People Burn Out And How High-Retention MSPs Are Built)

Retention is the real growth lever most MSPs ignore. Learn why burnout is predictable, how hero culture damages scale, and how sustainable MSPs prevent it

The Mental Models I Didn’t Have at 25 (But Live By at 40)

The Mental Models I Didn’t Have at 25 (But Live By at 40)

At 25 I reacted, assumed, and tried to be right. At 40 I pause, get curious, and choose what actually matters

Behind the Curtain - The True Lifecycle of a Feature Request

Behind the Curtain - The True Lifecycle of a Feature Request

Why do vendor features take time? Uncover the complex professional software lifecycle distinguishing robust enterprise code from surface level approaches.

Visualizing wait times at Terminal 2 Manchester Airport

Visualizing wait times at Terminal 2 Manchester Airport

Three years of Manchester Airport T2 wait time data reveal major improvements since 2022.