A quick one today, just wanted to drop some alternate sites and blogs run by other people that are exceptional for NinjaOne resources! Firstly, my good friend and colleague Stephen at "TechFoundry" has some great articles and info: https://techfoundry.co.uk/Home Secondly, the man himself; Luke Whitelock. Full of useful scripts https://mspp.io/
Ever tried to get a client to give you a computer name so you can identify what machine they are on? This can turn out sometimes to be not so easy. If you had Ninja, did you know you could do this with the system tray (the user doesn't even need to be a local admin)? The idea for [...]
In our last post, we talked about how to attract employees who are already superstars. In this post, we’re going to talk about how to find and attract those potential superstar employees from scratch. The people you are looking for here may never have been in a technical role but have the potential to grow into something spectacular. How [...]
Attracting the right candidates to your role This starts with you first, the MSP owner or the person responsible for hiring. You likely have a good idea of the kind of person that you would like to hire already. For this section, I’m going to ask you to temporarily put those ideas to one side. The type of person [...]
This post is going to be the first in a series of blog posts where I go through the challenges, pitfalls and wins that I experienced in my 15 years as a CTO growing and maintaining an MSP. My hope is that you take something away from the lessons I have learned during that time. I worked very closely [...]
Note: If you're interested in Ninja scripts, you will find another blog here with helpful scripts too for NinjaOne at https://mspp.io/ - by my friend and fellow Product Manager Luke Whitelock. This one was slightly harder than I initially anticipated because of how the data is stored, but here's how to achieve this: Creating the Custom Field Go to [...]
Hello friends! It has been an embarrassingly long time since I last posted. For those of you who don't know, I'm now a Product Lead at NinjaOne on their RMM side. I've been super busy over the past 10 months helping to outline and build the RMM of my dreams! As IT service providers transition in to the new [...]
This post is going to be subjective. It won't apply to all companies, and it won’t apply to all people. It’s based on my own experience, and I’d be interested to hear about other people’s experiences too! If you were to ask me seven or eight years ago what I believe a CTO did in a company, I’d have [...]
This is not going to be your typical post. This question is asked often and people are quick to jump to the technical detail. The technical is another blog post I'll be doing in the next few months, but for now what I want to focus on are the largely non-technical elements. What I hope to impart here are [...]
Hey Gang! We're approaching Christmas, and what do people want at Christmas? They want to diagnose broken/misbehaving Automate role definitions! Firstly - if you're building your own role definition, know that you cannot use a { or } in a role definition. You may need to get creative in PowerShell if you want to do an if statement. Here is an [...]
I'm sure we can all agree that there is a massive knowledge and skill gap when it comes to security, probably across most engineers and MSPs in the world. The threats and risks are evolving so quickly that keeping on top of all of them is next to impossible for most standard MSPs. It's even exceptionally difficult even where [...]
MSP Vendors - learn a valuable lesson from this mistake made by ConnectWise recently. Take a look at this e-mail they sent out recently to existing partners, as posted in the v-connectwise Slack channel: This drew peoples attention, primarily because this person shares a name with Ashley Cooper (a good friend of mine and a huge presence in the [...]
Hello Everyone, You've seen me banging on about GitHub - KelvinTegelaar/CIPP recently. I know a lot of people want to get involved and running on this but I know a number of people have struggled with the Secure Application Model setup of this - and honestly, it's a particularly difficult process to follow, so I am going to walk [...]
If you've not heard about CIPP yet, it is an improved partner portal and is available here https://github.com/KelvinTegelaar/CIPP - have a look at the documentation at the bottom for screenshots and an explanation of what it is. I'd actually been developing something similar using Azure Functions for a couple of months so thought it was well worth the effort to [...]
Manual AV Magic This post is aimed at people who are looking to detect anti-virus in a none standard way or are looking to detect Microsoft Defender for Endpoint using Automate. Firstly, this is not as simple as just importing a virus definition for Automate. Because Defender for Endpoint is essentially an extension for Windows Defender, there doesn't appear [...]
For the astute among you, you may have noticed that I've recently removed all premium reports for sale from gavsto.com. There are a number of reasons I have made this decision, and I think it's only fair that I give people a 'heads up' on why I chose to do so. I really do believe that the Report Center [...]
I recently finished helping to judge and moderate the CyberDrain CTF challenge, a free capture the flag event organised and written by my good friend Kelvin Tegelaar - and what an event it has been. I thought it would be interesting to blog about some of the things that surprised me when judging, including a few things that happened [...]
My MSP does not use Kaseya VSA. That doesn't mean though that I didn't have a sleepless night this Friday 2nd July. I was ready to help, and offered my assistance to impacted MSPs for free. It felt like the right thing to do. Whenever any event like this occurs, it threatens and damages all of us. It erodes [...]
Happy May, everyone! I've seen this question popping up quite a bit recently and thought it would make a worthwhile blog post. There are certainly a number of different ways to approach this, but I have what I think is the most convenient long term solution. Instead of putting the agent installer, in the form of EXE or MSI [...]
After seeing that the MSERT tool by Microsoft (The Microsoft Safety Scanner) detected recent Exchange threats https://www.bleepingcomputer.com/news/security/microsofts-msert-tool-now-finds-web-shells-from-exchange-server-attacks/, I thought it would be prudent as a secondary measure to deploy the tool, scan, and make sure everything across our estate was clean. Although I didn't have that problem in my environment, I thought it acted as a good tool [...]
