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About Me

About Me

Hi! I’m Gavin πŸ‘‹ Product manager, endpoint management expert, and automation enthusiast!

I’m a Director of Product Management at NinjaOne, where I lead the product managers in our Endpoint Management/RMM teams. In my previous life, I was CTO for an MSP in the UK for 15 years. I wanted to build the Endpoint Management tool of my dreams, so I joined NinjaOne to do just that.

Contact me at my form here

Featured posts

MSP Evolution My Journey, Your Guide – Part 4 (Why Good People Burn Out And How High-Retention MSPs Are Built)

MSP Evolution My Journey, Your Guide – Part 4 (Why Good People Burn Out And How High-Retention MSPs Are Built)

31 Jan, 2026
MSP Evolution My Journey, Your Guide – Practical Insights & Exercises for Growth – Part 3 (Finding New Superstars)

MSP Evolution My Journey, Your Guide – Practical Insights & Exercises for Growth – Part 3 (Finding New Superstars)

09 Jan, 2024
MSP Evolution My Journey, Your Guide – Practical Insights & Exercises for Growth – Part 2 (Staff – Attracting)

MSP Evolution My Journey, Your Guide – Practical Insights & Exercises for Growth – Part 2 (Staff – Attracting)

05 Jan, 2024
MSP Evolution My Journey, Your Guide – Practical Insights & Exercises for Growth – Part 1 (Staff)

MSP Evolution My Journey, Your Guide – Practical Insights & Exercises for Growth – Part 1 (Staff)

03 Jan, 2024
Important qualities needed for leading technology in a growing MSP

Important qualities needed for leading technology in a growing MSP

24 Aug, 2022
How to choose an RMM PSA Technology Partner in 2022

How to choose an RMM PSA Technology Partner in 2022

07 Apr, 2022
Why I think we need a different, human-centric approach to honest security discussions

Why I think we need a different, human-centric approach to honest security discussions

17 Dec, 2021
RMM providers – it’s time to pivot, or your product will die

RMM providers – it’s time to pivot, or your product will die

27 Feb, 2021

Topics

RMM Security MSP Cyberdrain CTF CIPP MSPGeek Vendor NinjaOne MSP-Leadership MSP-Growth Automation Nerd Product-Management Mental-Models

Gavsto.com

Here is where I spend my life! I'd love to speak to anyone from the community, so please reach out if you want to chat about anything.

Recent Posts

MSP Evolution My Journey, Your Guide – Part 4 (Why Good People Burn Out And How High-Retention MSPs Are Built)

MSP Evolution My Journey, Your Guide – Part 4 (Why Good People Burn Out And How High-Retention MSPs Are Built)

31 Jan, 2026
The Mental Models I Didn’t Have at 25 (But Live By at 40)

The Mental Models I Didn’t Have at 25 (But Live By at 40)

31 Jan, 2026
Behind the Curtain - The True Lifecycle of a Feature Request

Behind the Curtain - The True Lifecycle of a Feature Request

12 Apr, 2025

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